
Andrew Yonce is the Vice President of GovTech at Tidal Basin Group. Andrew joined Tidal Basin with 20 years of experience in IT services, operations management, and strategic planning. In this role, Andrew oversees the technology and customer contact center solutions.
Before joining Tidal Basin, Andrew served as Director of Technology and Senior Vice President of DecisivEdge, LLC. In that role, he led a team responsible for business analysis, process design, custom software development, managed services, and customer support. He was also responsible for production support and operations for a student lending platform supporting $1B in student loan disbursements to over 3,500 colleges and universities annually. Andrew’s team designed and extended the student lending platform over eight years while the student lender grew to be the third largest student lender in the nation.
Additionally, Andrew worked for MBNA/Bank of America managing teams that provided technology infrastructure, custom software, and reporting that supported call center operations for their customer marketing and customer retention credit card departments
Related insights and news

Leveraging Case Management Software for Disaster Recovery
Read about case management software and discover innovative case management solutions to elevate your disaster recovery efforts.

Interesting Facts About Hurricanes
Learn interesting facts about hurricanes, including their formation, categories, and the dramatic effects they have on communities.

What to Expect at the Texas Emergency Management Conference
Discover more about the Texas Emergency Management Conference and join experts to explore trends, tech, and strategies in disaster management.