Melissa J. Gordon, MBA, PMP
Executive Vice President, Enterprise Solutions
Melissa Gordon has more than 15 years’ experience in leadership positions for large international firms, including experience in information technology and accounting. She has supported our clients on some of their most critical responses in recent years related to the COVID-19 Pandemic leading the Tidal Basin teams supporting our clients for both the vaccine distribution efforts and the emergency rental assistance program. While running these program teams, she also served as our Chief Administrative Officer establishing the internal structures necessary to support our strategic growth and developing and executing the acquisition plans to expand our technology capabilities with our acquisition of Capraro Technologies, Inc. She also led the strategy and design for our proprietary software Phoenix (1) Case and leads the prioritization of our system roadmap.
She came to us in 2019 with a wealth of experience in the construction and disaster recovery industries, having served as a Director of Project Solutions for one of the nation’s largest general contractors and an executive advisor for their software partner. Also, she was a Senior Project Manager overseeing joint venture operations for an initial $163 million federal contract with task order awards exceeding $300 million. As part of that operation, she managed a team of more than 600 staff supporting 6,000 contracted inspectors who completed more than one million disaster housing inspections in less than 100 days – including a record-breaking 24,000 inspections completed in a single day. She also led the joint venture through a successful ISO 9001:2008 recertification audit.
She holds an MBA with a concentration in Accounting and an MS in Information Systems/Information Assurance. She is a certified Project Management Professional specializing in planning and execution of strategic initiatives, resource planning and development, data analysis, business process analysis, and organizational change. She has developed business plans for Enterprise Technology initiatives for multinational engineering firms, provided recommendations for enterprise-level systems and integration strategies, and overseen the programming and development of IT systems and databases for multi-million-dollar contracts.
Education
- M.S., Information Systems, Information Assurance, Liberty University
- MBA, Accounting, Liberty University
- B.A., Accounting, Campbell University
Firm Role
Leads the strategy and execution of our Enterprise Solutions Division, consisting of financial consulting, technology services, and contact center services. She also provides strategy, leadership, and oversight to our internal information technology and security teams and sets the direction for innovation within the organization. As part of this role, she sets the strategic vision and direction for our proprietary system Phoenix (1) Case.
Disaster Experience
- Vaccine Response
- Treasury ERA
- FEMA HIS
- HUD CDBG-DR
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