Mitigation

You and your team have provided invaluable assistance in the College's recovery efforts in response to Tropical Storm Allison in 2001. Your knowledge of the often complex FEMA process, coupled with your insurance industry experience, have been of enormous benefit to us.

Tidal Basin assigned a uniquely-qualified project management team with extensive, existing knowledge of our region to this initiative. Their knowledge and experience with developing products that close gaps and are responsive to stakeholder needs was evident throughout the project. Tidal Basin was effective at confirming the need/project scope at the outset of the project. The stakeholder working group sessions that were facilitated by Tidal Basin revealed a more nuanced planning need (a coordination tool instead of an operational response plan), and Tidal Basin quickly adapted to this shift in project scope. Despite this change, Tidal Basin was able to provide an end-product that exceeded our expectations. I found the team to be particularly responsive to communications (email/phone) and well-suited to elicit difficult/nebulous information from the planning stakeholders and translate that into a written product. Tidal Basin always exhibited great customer service throughout the project and I highly recommend Tidal Basin without reservation. In fact, I have used them multiple times!