TB CUSTOMER RELATIONS
Effective customer contact center solutions and strategies
Acting as an extension of your community operations to provide innovative, custom solutions
TB Customer Relations is an extension of the Tidal Basin family, providing customers the ability to seamlessly broaden or outsource contact center operations with peace of mind. Our considerable experience and expertise make our team well-equipped to handle anything from a small call center to a surging helpdesk. You’ll find no other team that is vested in your customers’ reasons for calling than the Tidal Basin Family.
The latest news and insights
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Evolution of Inbound Call Centers – Trends, Challenges, and Opportunities
Discover the evolution of inbound call centers, including trends, challenges, and opportunities shaping their future in customer service.
![](https://www.tidalbasingroup.com/wp-content/uploads/2024/06/MLU-web.jpg)
Tidal Basin Group Welcomes MLU Services
Michael Baker International and Tidal Basin Group acquire MLU Services, enhancing our comprehensive disaster management and technology solutions to build resilient communities.
![](https://www.tidalbasingroup.com/wp-content/uploads/2024/07/Emergency-Management_newsroom.jpg)
Exploring the Future of Emergency Management Consulting Jobs
Explore the field of emergency management consulting, including key skills, diversity’s role, and the Julius Becton Scholarship for aspiring professionals.
Meet our experts
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Ross Donaldson
Assistant Vice President, Customer Relations
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Melissa J. Gordon
President, Strategic Initiatives
![](https://www.tidalbasingroup.com/wp-content/uploads/2023/01/Diana-Passyn.jpg)
Diana Kennedy
Assistant Vice President, Technology Services
![](https://www.tidalbasingroup.com/wp-content/uploads/2022/12/mark-misczak.jpg)
Mark J. Misczak
President, National and International Programs
![](https://www.tidalbasingroup.com/wp-content/uploads/2023/01/traci-thompson.jpg)
Traci Thompson
Program Manager, Call Center
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Andrew Yonce
Chief Operating Officer, Technology Solutions