TB CUSTOMER RELATIONS
Effective customer contact center solutions and strategies
Acting as an extension of your community operations to provide innovative, custom solutions
TB Customer Relations is an extension of the Tidal Basin family, providing customers the ability to seamlessly broaden or outsource contact center operations with peace of mind. Our considerable experience and expertise make our team well-equipped to handle anything from a small call center to a surging helpdesk. You’ll find no other team that is vested in your customers’ reasons for calling than the Tidal Basin Family.
The latest news and insights

Traci Thompson Joins Tidal Basin as Call Center Manager
Please join us in welcoming Traci Thompson to the TB Customer Relations team.

Emergency Rental Assistance Program (ERAP)
Tidal Basin’s proven team of dedicated professionals trained in case management techniques will ensure the rapid processing of ERAP assistance to protect vulnerable residents.

Rising Phoenix Holdings Corporation Signs Letter of Intent With Capraro Technologies, Inc. To Expand Technology Solutions
Rising Phoenix Holdings Corporation (RPHC), parent company to Tidal Basin Group, announced that it has reached an agreement with Utica, NY based Capraro Technologies, Inc. (CTI), to acquire the technology firm.
Meet our experts

Melissa J. Gordon
Executive Vice President, Enterprise Solutions

Diana Kennedy
Senior Director, Business Applications and Customer Experience

Mark J. Misczak
Senior Vice President, Chief Operating Officer

Traci Thompson
Contact Center Manager

Andrew Yonce
Chief Operating Officer, Enterprise Solutions