TB CUSTOMER RELATIONS
Effective customer contact center solutions and strategies
Acting as an extension of your community operations to provide innovative, custom solutions
TB Customer Relations is an extension of the Tidal Basin family, providing customers the ability to seamlessly broaden or outsource contact center operations with peace of mind. Our considerable experience and expertise make our team well-equipped to handle anything from a small call center to a surging helpdesk. You’ll find no other team that is vested in your customers’ reasons for calling than the Tidal Basin Family.
The latest news and insights

Leveraging Case Management Software for Disaster Recovery
Read about case management software and discover innovative case management solutions to elevate your disaster recovery efforts.

Base Camps Supporting Utility Disaster Efforts
Learn how base camps support utility disaster response with temporary housing, mobile trailer solutions, and self-sufficient facilities for recovery.

Developing an Effective Airport Emergency Plan (AEP)
Learn how to develop an effective Airport Emergency Plan (AEP) to ensure safety, minimize risks, and enhance emergency preparedness for any airport crisis.
Meet our experts

Melissa J. Gordon
Chief Operating Officer

Diana Kennedy
Assistant Vice President, Phoenix OneCase

Mark J. Misczak
Sr. Vice President, Major Programs and Advisory Services

Traci Thompson
Program Manager, Call Center

Andrew Yonce
Vice President, GovTech