Effective customer contact center solutions and strategies

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Acting as an extension of your community operations to provide innovative, custom solutions

TB Customer Relations is an extension of the Tidal Basin family, providing customers the ability to seamlessly broaden or outsource contact center operations with peace of mind. Our considerable experience and expertise make our team well-equipped to handle anything from a small call center to a surging helpdesk. You’ll find no other team that is vested in your customers’ reasons for calling than the Tidal Basin Family.

The latest news and insights

Tidal Basin has been recognized by GovCIO Outlook as the “Top Disaster Management Solutions 2024” provider and has featured Chief…

A Beacon of Resilience and Hope: FDEM’s SHRC Program The Florida Division of Emergency Management (FDEM) recently celebrated a significant…

Anne Roe and Christopher Checca join the Tidal Basin IT team, bringing with them fresh perspectives to enhance our technological solutions.


Meet our experts

Ross Donaldson

Assistant Vice President, Customer Relations

Melissa J. Gordon

President, Strategic Initiatives

Diana Kennedy

Assistant Vice President, Technology Services

Mark J. Misczak

President, National and International Programs

Traci Thompson

Program Manager, Call Center

Andrew Yonce

Chief Operating Officer, Technology Solutions

Your knowledge of the complex governmental regulations and equally complex insurance and adjusting issues really helped the county maximize the public assistance that was available after all of these disasters. You delivered what you promised, and we are confident in your ability and the ability of your firm to provide these services fully on a technical and professional level yet be able to translate clearly and concisely the intricate and sometimes subjective FEMA regulations which we could not have done without you.

The State of Alaska…[has] a significant investment in the disaster recovery process for both state and federally declared events…. The collaboration with Tidal Basin in these efforts has been so successful and seamless that in most instances applicants and FEMA staff don’t even realize we have contractors on board unless we tell them. Our interaction with Tidal Basin staff and managers works and feels like true teammates and the result is a faster, more comprehensive delivery of disaster recovery resources to survivors.

Months after the storm passed, the County was still faced with tremendous burdens related to the insurance coverage issues and FEMA and MEMA eligibility issues. Jackson County hired your organization to provide professional services for disaster assistance, remediation, restoration and recovery efforts….Their expertise with governmental regulations, the complex FEMA process and insurance adjustments resulted in our successful claim for over $2 million in additional FEMA Public Assistance funding specifically; in our successful negotiations with our insurance carrier; and in numerous other increases in the values FEMA and MEMA initially designated for County projects. Jackson County will always be mindful of the help we received from you when we needed it most.