TB CUSTOMER RELATIONS
Effective customer contact center solutions and strategies
Acting as an extension of your community operations to provide innovative, custom solutions
TB Customer Relations is an extension of the Tidal Basin family, providing customers the ability to seamlessly broaden or outsource contact center operations with peace of mind. Our considerable experience and expertise make our team well-equipped to handle anything from a small call center to a surging helpdesk. You’ll find no other team that is vested in your customers’ reasons for calling than the Tidal Basin Family.
The latest news and insights
Tidal Basin Recognized by GovCIO Outlook as the Top Emergency Management Solutions Provider
Tidal Basin has been recognized by GovCIO Outlook as the “Top Disaster Management Solutions 2024” provider and has featured Chief…
Building Back Stronger: FDEM’s SHRC Program Celebrates a Landmark 500 Home Repairs in Florida
A Beacon of Resilience and Hope: FDEM’s SHRC Program The Florida Division of Emergency Management (FDEM) recently celebrated a significant…
Empowering Change with Zoho Solutions: An Interview with Melissa Gordon of Tidal Basin
In an insightful conversation, Thomas Wieberneit, host of YouTube’s podcast series called #CRMKonvos, interviewed Melissa Gordon, Tidal Basin’s Executive Vice President…
Meet our experts
Melissa J. Gordon
President, Strategic Initiatives
Diana Kennedy
Assistant Vice President, Technology Services
Mark J. Misczak
President, National and International Programs
Traci Thompson
Program Manager, Call Center
Andrew Yonce
Chief Operating Officer, Technology Solutions