FLEXIBLE SUPPORT
FLEXIBLE SUPPORT
TB Customer Relations provides on-site support through our Contact Centers, Staff Augmentation services, and virtual solutions through our main office in Utica, NY. Our team deploys automated solutions, enabling multi-lingual self-service hotlines that pre-screens callers through an Integrated Voice Response (IVR) and collects pre-call information prior to passing the caller to a live agent. Our team has scaled to as many as 7,000 agents at a time to support statewide client requirements.
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