Andrew Yonce is the Chief Operating Officer for Technology Services at Tidal Basin Group. Andrew joined Tidal Basin with 20 years of experience in IT services, operations management, and strategic planning. In this role, Andrew oversees the technology and customer contact center solutions.
Before joining Tidal Basin, Andrew served as Director of Technology and Senior Vice President of DecisivEdge, LLC. In that role, he led a team responsible for business analysis, process design, custom software development, managed services, and customer support. He was also responsible for production support and operations for a student lending platform supporting $1B in student loan disbursements to over 3,500 colleges and universities annually. Andrew’s team designed and extended the student lending platform over eight years while the student lender grew to be the third largest student lender in the nation.
Additionally, Andrew worked for MBNA/Bank of America managing teams that provided technology infrastructure, custom software, and reporting that supported call center operations for their customer marketing and customer retention credit card departments
Related insights and news
Navigating the Complexities of Grant Management Services
Discover how expert grant management services can streamline funding processes and enhance the effectiveness of your projects.
Surviving the Sizzle: Essential Tips for Heatwave Protection
Stay safe and cool during heatwaves with essential heatwave protection tips. Learn how to stay hydrated and minimize health risks.
Exploring the Future of Emergency Management Consulting Jobs
Explore the field of emergency management consulting, including key skills, diversity’s role, and the Julius Becton Scholarship for aspiring professionals.