TB CUSTOMER RELATIONS
Effective customer contact center solutions and strategies
Acting as an extension of your community operations to provide innovative, custom solutions
TB Customer Relations is an extension of the Tidal Basin family, providing customers the ability to seamlessly broaden or outsource contact center operations with peace of mind. Our considerable experience and expertise make our team well-equipped to handle anything from a small call center to a surging helpdesk. You’ll find no other team that is vested in your customers’ reasons for calling than the Tidal Basin Family.
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Meet our experts

Melissa J. Gordon
EVP/Chief Operating Officer

Diana Kennedy
Assistant Vice President, Phoenix OneCase

Mark J. Misczak
Sr. Vice President, Response & Debris Operations

Traci Thompson
Program Manager, Call Center

Andrew Yonce
Vice President, GovTech