PRDOH: Sheltering and Temporary Essential Power (STEP)

Sheltering and Temporary Essential Power (STEP)

STEP Program

Tidal Basin provided program management (PM) for the Sheltering and Temporary Essential Power (STEP) Pilot Program, a FEMA public assistance temporary housing repair program (also known as the Tu Hogar Renace Program) for Puerto Rico Department of Housing (PR DOH). The FEMA public assistance grant program awarded more than $1.7 billion to the Tu Hogar Renace program. This program provided temporary repairs to homes, allowing homeowners in all 78 municipalities to shelter-in-place. At the same time, additional recovery resources were identified for the permanent repairs of their homes. To carry out PRDOH's largest-ever STEP program, Tidal Basin performed outreach and marketing, applicant intake, case management services, inspection services, invoicing, as well as program closeout.

Service Performance

Our team provided:

  • Management staff
  • Policy development and compliance management
  • Site and housing inspections
  • Damage documentation
  • Call center performance management
  • Recovery and outreach resources and coordination
  • Maximize eligible federal reimbursements and delivery effectiveness.

Additionally, the team provided technical reviews, source documentation, and recommendations to streamline STEP program delivery. Through this extensive process, we were able to:

  • Reach out to more than 215,000 residents
  • Process 122,000+ applicants
  • Repair 108,000 homes
  • Employ 1,300+ local residents
TB puerto rico web infographic STEP