TB CUSTOMER RELATIONS
Effective customer contact center solutions and strategies
Acting as an extension of your community operations to provide innovative, custom solutions
TB Customer Relations is an extension of the Tidal Basin family, providing customers the ability to seamlessly broaden or outsource contact center operations with peace of mind. Our considerable experience and expertise make our team well-equipped to handle anything from a small call center to a surging helpdesk. You’ll find no other team that is vested in your customers’ reasons for calling than the Tidal Basin Family.
The latest news and insights

IT Staffing for Government Agencies
Understand how IT staffing enables state governments to manage talent effectively, improve remote team performance, enhance emergency response efforts, and fortify digital infrastructure.

Maintaining Post-Disaster Shelter Operations with Effective Staffing and Supplies
Strategies to prepare post-disaster shelters for staffing shortages, supply limits, and overcrowding during emergency response.

What is Business Process Outsourcing (BPO) and Why Does it Matter?
Discover what business process outsourcing is and how it helps governments and enterprises boost efficiency, cut costs, and meet complex compliance needs.
Meet our experts

Melissa J. Gordon
Chief Operating Officer

Greg Parsons
Chief Information Officer & Chief Technology Officer

Andrew Yonce
Vice President, GovTech

Mark J. Misczak
Sr. Vice President, Major Programs and Advisory Services

Erich Loych
Technical Market Lead

Rachel Fifi-Culp
Sr. Director of Emerging Markets and Technology