Housing and Sheltering Resource Center

About the Program

The Transportable Temporary Housing Unit – National Log House Program (TTHU) supports survivors during federally declared disasters. Services include hauling, install, maintenance, deactivation and group site construction of temporary/manufactured housing.

The LOGHOUSE Indefinite Delivery Indefinite Quantity (IDIQ) contract supports the Government’s manufactured housing unit (MHU) mission, such as base camps.

Federal Government

MLU Services, an independent division of Tidal Basin, provides a formidable network of 3,000 ready-to-deploy first responders across the United States. Throughout the term of the $2.7 billion LOGHOUSE IDIQ contract, MLU installed over 82 thousand housing units nationwide.

MLU Services’ Impact

• Quick mobilization of base camp installation with over 1,000 “NOW Network,” on-call CDL licensed drivers and additional support vehicle owners
• Provide a world-class proprietary web-based asset tracking and data management system (BOSS) for timely updates from any authorized laptop or computer system
• 24/7 security personnel equipped with support video cameras to prevent unauthorized access or trespassing on base camp operations
• Experienced with rapid response timelines for base camp set up, such as the 1,000 man project in Daytona, FL in 2022
• Large and accessible inventory of units available, such as laundry and kitchen trailers, varied sized tent structures, 12-man sleeper trailers, office trailers, and more

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About the Program (R3)

The Home Repair, Reconstruction, or Relocation (R3) program provided assistance to eligible homeowners to repair damaged homes or rebuild substantially damaged homes in non-hazard areas after the damage caused by Hurricanes Irma and Maria. Eligible homeowners with damaged homes in a hazard zone were offered relocation assistance to safer location.

Puerto Rico (PRDOH)

Under the Alliance for the Recovery of Puerto Rico joint venture, including the Puerto Rico Department of Housing (PRDOH), Tidal Basin, through its Tidal Basin Caribe team, served as the program manager in the north-central area of Puerto Rico for the R3 program. Our team opened two applicant intake centers to service 2,000 homes, performed intake for 6,700 applicants and provided benefits to individuals in the pipeline. The team served over 3,500 households.

Tidal Basin’s Impact

• Determined eligibility and assessment of houses
• Coordinated environmental reviews and home appraisals
• Determined benefits and verification and duplicated benefits reviews
• Coordinated awards, contractors, and housing counseling
• Managed health, quality, and safety inspections, as well as progress and applicant closeout

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About the Program (STEP)

The Sheltering and Temporary Essential Power (STEP) program was developed by FEMA under Public Category Assistance B – Emergency Protective Measures as a strategy to move disaster survivors from shelters, temporary living arrangements, and hotel/motel rentals back into their homes in a safe and sanitary manner. The purpose of the program is to perform minimal yet critical repairs to render dwellings habitable, enabling residents to remain in or return to their homes instead of using congregate shelters.

Puerto Rico (PRDOH)

Tidal Basin worked with the Puerto Rico Department of Housing (PRDOH) to develop a strategic plan that commenced the project in less than five days. At the peak of the Puerto Rico STEP project, our team employed and contracted more than 1,500 people on the island.

Tidal Basin’s Impact

• Designed program policies and procedures in accordance with FEMA disaster policy
• Inspected home structures and interviewed applicants for program eligibility and to develop construction scopes of work
• Created applications for homeowners, along with supporting technology infrastructure and databases to receive, track, and close out all applicants
• Supplied work orders and estimates for FEMA’s designated construction firms
• Provided program outreach activities including, town hall-style meetings, program flyers, paid media production, and website and social media presence
• Performed final inspections on homes after construction to verify completion and eligibility for home occupancy
• Validated applicant eligibility for the FEMA program to include home ownership and occupancy
• Developed required documentation for FEMA program reimbursement and program closeout
• Collected required Rights of Entry (ROE) forms

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About the Program (ERA)

The Emergency Rental Assistance Program (ERA) program provides financial assistance and housing stability support for eligible renters.

State of Florida (FDEM)

In Florida, Tidal Basin administered the $1.6 billion statewide rental and utility assistance program for low-income households impacted by the COVID-19 Public Health Emergency. The program, known as OUR Florida, fully utilized ERA1 allocation and moved into processing the ERA2 allocation.

Tidal Basin’s Impact

• Provided over $6 million in cumulative daily benefits to 1,000+ applicants
• Designed a custom application portal for tenants and landlords
• Launched a call center and case management staff of more than 500 within three weeks of contract
• Developed a flexible training curriculum to onboarded staff for in-person and remote work
• Managed 16 state offices in two cities for both walk-in and scheduled appointments

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About the Program (HAF)

The Homeowner Assistance Fund (HAF), administered by the USDOT, aims to prevent mortgage delinquencies and defaults, foreclosures, loss of utilities or home energy services, and displacement of homeowners experiencing financial hardship as part of the federal coronavirus relief funding package.

State of Massachusetts (Mass HAF)

Tidal Basin developed and managed the Federally funded Massachusetts Homeowner Assistance Fund (Mass HAF) Program, which distributed more than $127 million to Massachusetts homeowners in danger of foreclosure due to the COVID-19 pandemic and quarantine.

Tidal Basin’s Impact

• Oversaw rapid program development and deployment, with first housing assistance payments occurring within three months of start-up
• Postponed 348 foreclosuers
• Successfully reversed 8 foreclosures
• Disbursed $31 million more in assistance than originally allocated
• Exceeded program goals for serving socially disadvantaged households and households at or under 100% AMI
• Onboard over 300 mortgage service providers to the program

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