Contact Center Solution
TB Customer Relations (TBCR) offers a fully managed call routing and customer experience platform through the NICE CXone system. Our secure contact center solution provides inbound and outbound communication channels within a single application, and we guarantee 99.9% uptime.
With multiple communication pathways available, the customer and agent can easily pivot between channels to minimize hold times, improve customer service, increase first contact resolution, and enhance agent efficiency.
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