Tallahassee, FL -- To date, OUR Florida relief has reached 215,712 households across Florida. More than $1.19 billion has been obligated to support families with past due rent and utilities.
“Eligible families are finding meaningful relief with OUR Florida,” said Melissa Gordon, Chief Administrative Officer of Tidal Basin Group, which manages program delivery of OUR Florida. "And we're doing everything we can to support applicants through the process. We continue to strengthen the operation and add team members. As a result, wait times to reach the call center now average just under one minute."
Applicants who need assistance to complete their application can reach a specialist through the call center: 1-833-493-0594. The call center accepts calls seven days a week from 7:00 a.m. to 6:00 p.m. EST.
Since the start of April, 97% of all calls to the call center have been answered. The average time for a caller to reach a representative is now under one minute.
"I can't tell you enough how much we truly appreciate the help from OUR Florida. God puts good people in line to help others, and the specialist at OUR Florida who helped me through this process is truly a blessing," said Michelle G., a tenant in Palm Coast, who received relief from OUR Florida.
OUR Florida provides Opportunities for Utilities and Rental assistance to Florida families and businesses. Families who receive rent and utilities payments through OUR Florida can focus on getting back on track. Property owners who receive relief on behalf of their tenants are able to recover their losses.
Floridians who rent the home, apartment, or other dwelling where they live can apply for relief through OUR Florida. To be eligible for benefits, renters must be low income or unemployed, experienced a loss of income or financial hardship during the last year, and behind on rent or utility payments, or at risk of falling behind.
To learn more, visit OURFlorida.com.