Andrew Yonce is the Chief Operating Officer for Technology Services at Tidal Basin Group. Andrew joined Tidal Basin with 20 years of experience in IT services, operations management, and strategic planning. In this role, Andrew oversees the technology and customer contact center solutions.
Before joining Tidal Basin, Andrew served as Director of Technology and Senior Vice President of DecisivEdge, LLC. In that role, he led a team responsible for business analysis, process design, custom software development, managed services, and customer support. He was also responsible for production support and operations for a student lending platform supporting $1B in student loan disbursements to over 3,500 colleges and universities annually. Andrew’s team designed and extended the student lending platform over eight years while the student lender grew to be the third largest student lender in the nation.
Additionally, Andrew worked for MBNA/Bank of America managing teams that provided technology infrastructure, custom software, and reporting that supported call center operations for their customer marketing and customer retention credit card departments
Related insights and news
Tidal Basin Welcomes New Chief Information Officer — Gregory A. Parsons
Tidal Basin’s Chief lnformation Officer, Greg Parsons, brings 30 years of experience in technology and leadership across diverse industries, such as travel, logistics, healthcare, and more.
Help Desk as a Service (HDaaS) Explained
Discover how Help Desk as a Service revolutionizes IT support and customer service, offering scalable solutions that boost efficiency and user satisfaction.
Tsunami Awareness Month in Hawai‘i
April is Tsunami Awareness Month in Hawai‘i. Learn the importance of preparedness, education, and action to protect against tsunamis.