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Client Testimonials

See what our satisfied clients are saying. Discover how our experts have helped public and private clients assess risks, strategically prepare, and maximize their financial recovery to help get them and their communities back on their feet sooner.
All Testimonials
Months after the storm passed, the County was still faced with tremendous burdens related to the insurance coverage issues and FEMA and MEMA eligibility issues. Jackson County hired your organization to provide professional services for disaster assistance, remediation, restoration and recovery efforts....Their expertise with governmental regulations, the complex FEMA process and insurance adjustments resulted in our successful claim for over $2 million in additional FEMA Public Assistance funding specifically; in our successful negotiations with our insurance carrier; and in numerous other increases in the values FEMA and MEMA initially designated for County projects. Jackson County will always be mindful of the help we received from you when we needed it most.
Alan K. Sudduth
County Administrator
Board of Supervisors, Jackson County, Mississippi
Tidal Basin assigned a uniquely-qualified project management team with extensive, existing knowledge of our region to this initiative. Their knowledge and experience with developing products that close gaps and are responsive to stakeholder needs was evident throughout the project. Tidal Basin was effective at confirming the need/project scope at the outset of the project. The stakeholder working group sessions that were facilitated by Tidal Basin revealed a more nuanced planning need (a coordination tool instead of an operational response plan), and Tidal Basin quickly adapted to this shift in project scope. Despite this change, Tidal Basin was able to provide an end-product that exceeded our expectations. I found the team to be particularly responsive to communications (email/phone) and well-suited to elicit difficult/nebulous information from the planning stakeholders and translate that into a written product. Tidal Basin always exhibited great customer service throughout the project and I highly recommend Tidal Basin without reservation. In fact, I have used them multiple times!
Andrew Slater
Program Director
NVERS Northern Virginia Emergency Response System
During Huricanne Irma 2017, the City contracted the services of Tidal Basin in order to help us recover the necessary funds spent during the disaster cleanup process...Due to the efforts by Tidal Basin's staff, the City was able to receive our much needed reimbursement from F.E.M.A. The attention to detail displayed by Tidal Basin's staff was imperative during the process which involved tedious paperwork and inspections. I am confident that your organization will benefit from the services provided by Tidal Basin and its hardworking staff.
Arturo L. Ruiz
Director of Administration
City of Hialeah Gardens
As the project manager of a large scale, regional table top exercise, my experience with Tidal Basin was excellent. The project had several unpredicted challenges. These challenges were addressed by Tidal Basin personnel without disrupting my tight time line. Their experience and professionalism made my job much easier. I would highly recommend Tidal Basin to any future project.
Captain Felix Cara
METRO Transit Police
Houston, TX
We had initially thought we would be able to assess the damage and work with FEMA and our insurance carrier's adjusters by ourselves. It quickly became evident that we were going to need help. We realized we did not have the personnel, time or expertise it was going to take to deal with complex governmental regulations and equally complex insurance and adjusting issues, especially when it was taking all the resources we had just to get essential county services up and running again...your organization really came to the rescue. You delivered what you promised, and that counts for everything down here in South East Texas.
Cary Erickson, SPHR
Director of Human Resources and Risk Management
Jefferson County, Texas
The University of Miami has been working with Tidal Basin for over 10 years and they are a valued partner. I have had the pleasure of working with them for the past year, which includes completing work related [to] Hurricane Irma, staging for Hurricane Dorian, and currently COVID-19. They have proved very knowledgeable in the navigation of the FEMA reimbursement process... As their client you get access to all their team members and resources.
Craig R. McAllister
Executive Director, Department of Risk Management
University of Miami
You and your team have provided invaluable assistance in the College's recovery efforts in response to Tropical Storm Allison in 2001. Your knowledge of the often complex FEMA process, coupled with your insurance industry experience, have been of enormous benefit to us.
Cyndi M. Baily
Deputy General Counsel
Baylor College of Medicine
I also want to thank your organization for the outstanding service that was provided to CORSA and Putnam County after the August 2007 flood. ...The assistance provided by the your team saved a lot of valuable county staff time in expediting the request for assistance, and their expertise significantly increased the amount of recovery that was received from FEMA.I would recommend the services provided by your team to any entity who is attempting to expedite receiving the maximum public assistance that is available from FEMA after a disaster.
David W. Brooks, CPCU
Managing Director
County Risk Sharing Authority/County Commissioners Association of Ohio
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