As Tidal Basin's Director of Quality Assurance, Felda Looper works with the Rising Phoenix Holdings Corporation (RPHC) team to develop effective, measurable improvements to our overall Recovery Operations Processes.
Felda is an accomplished multidiscipline Business Operations & Management Professional, Process Improvement Subject Matter Expert, Sr. Operations Director and International Program Manager with over 25 years’ experience developing and implementing cost-saving initiatives and revitalizing business strategies and processes to facilitate organizational growth and drive fiscal efficiencies. She leverages this experience with data and statistical analyses, Lean Six Sigma methodologies, extensive business experience and acumen to implement enterprise-wide change practices. She quickly understands corporate environments, grasps cultural and operational behaviors and develops effective, measurable improvements and focused business strategies. She is also a highly experienced ISO Quality Director, Client Services Director, Organizational Process Auditor/Assessor and Executive Level Advisor.
Prior to joining Tidal Basin, Felda worked at Solutions 4 Change, LLC helping them to determine and implement effective, quantifiable organizational and process improvements in multiple government agencies and corporate clients. In her prior jobs she also held titles such as Director of Corporate Quality Assurance, Personal Services Consultant (PSC) for the U.S. Department of State, and a Financial Analyst & Process Consultant for the United States Department of Defense. Felda was also the first female Congressional Page, U.S. House of Representatives.
Felda loves football - Sooners, Redskins, and Patriots and enjoys gardening, entertaining, travel, and wine-tasting.
- International Trade Certification, Small Business Administration
- Contracting Officer Representative Certification (COR), Foreign Service Institute
- Implementing ISO 9001:2000, BSI Management Systems (9001:2008 Review update 2008)
- ISO Internal Auditing, BSI Management Systems